While we’re sure you’ll love your purchase, we understand that sometimes you might have second thoughts. Guild Edwards offer a 14 day refund policy on all non sale items. If you are not entirely satisfied with your items please notify us via email within 7 days of receiving your order. If you wish to return or exchange any of your purchases, please fill out the returns form sent with your order and return to us within 14 days of receipt.
2 Cotton Street,
You will be responsible for paying the shipping costs unless the item is proven faulty in which case we will reimburse your postal costs. We can not be held liable for any items lost or damaged in transit and therefore we strongly suggest that you use a postal service that insures the value of the goods you are returning.
Please ensure that returned items are sent back with all swing tickets and labels attached, in their original packaging and are in a resaleable condition. We reserve the right to withhold all or part of your refund if items are returned damaged. If items are returned late then an exchange or credit voucher will be offered instead. All sale items are non refundable. Please be advised that your refund can take up to 5 days to process.